Personal information is information about you, or which identifies you, such as your name, contact details, and records of your dealings with us. It includes sensitive information about you, such as health information.
We collect, hold, use and disclose your personal information for the following purposes:
We collect personal information from our patients and customers and other individuals with whom we deal. We only collect personal information by lawful and fair means. We will collect your personal information through our interactions with you, such as where we communicate by telephone, mail, email, or when you submit a form relating to your treatment. In some cases, where it is unreasonable or impracticable to obtain your personal information directly from you, we will seek to obtain it from a third party, such as your referring practitioner.
Disclosing your personal information
If you wish to gain access to , or seek correction of, the information that we hold about you, you may contact us on the details provided below. If we refuse access, we will provide you with a written notice explaining our reasons for refusing access and the provisions of the Privacy Act on which we base our refusal. We may seek to recover reasonable costs incurred for providing you with access the personal information that we hold about you. We take reasonable steps to ensure that the personal information that we handle is accurate, up - to - date and complete. We encourage you to contact us on the details provided below to seek correction of the personal information we hold about you if you believe that it is inaccurate, outdated, incomplete, irrelevant or misleading. We are not obliged to correct any of your personal information if we do not agree that it requires correction and we may refuse to do so. If we refuse, we will provide you with a written notice explaining the basis for our refusal.
We hold your personal information in both paper - based and electronic files. Electronic information is stored on secure servers that are protected in controlled facilities. We seek to ensure that personal information that we hold is protected from misuse, interference and loss caused by unauthorized access, modification or disclosure. Our employees and agents are obliged to treat any personal information held by us confidentially.
We may use the personal information that we hold about you, including your contact details, to provide you with information about products and services that may be of interest to you. You may opt out of receiving all or certain types of marketing information from us at any time by contacting us on the details provided below.
If you have any questions, concerns or complaints about the way in which we have handled your personal information, including if you believe we have not complied with our obligations under the Privacy Act, please contact us on 1300 925 387 or email firstname.lastname@example.org or mail to:
ResSleep Pty Ltd
Locked Bag 5116
You may also lodge a complaint with the Office of Australian Information Commissioner by calling 1300 363 992 or sending an email to email@example.com.